Payment, Deposit & Cancellation
1. When will I be charged for my reservation?
The full accommodation fee is charged at the time of booking to secure your reservation.
2. What payment methods do you accept?
We accept major credit cards and other payment methods displayed during the booking process.
3. Can I modify my reservation after booking?
Reservation changes are subject to availability and the applicable booking conditions. Please contact us as early as possible if you need to make changes.
4. What is your cancellation policy?
Our cancellation policy is as follows:
| Cancellation Policy | |
| Cancellation made 45 days or before | 95% refund |
| Cancellation made between 31 and 44 days | 50% refund |
| Cancellation made within 30 days | No refund |
5. What happens if I cancel my reservation?
Refunds will be issued according to the cancellation policy above. Any applicable refund will be processed using the original payment method.
6. Will I receive a booking confirmation after payment?
Yes. Once your reservation is confirmed, we will send a confirmation email containing your booking details.
7. Are taxes included in the room rate?
Unless otherwise stated, the total price displayed during the booking process includes all applicable taxes.
8. Are utility bills included in the accommodation fee?
Yes. Reasonable usage of utilities, including electricity, gas, water, is included in the accommodation fee. However, if utility usage is found to be significantly higher than normal residential use, additional charges may apply.
9. Can I shorten or extend my stay after check-in?
Requests to shorten or extend your stay are subject to availability and any applicable rate differences. Please contact us as soon as possible if you wish to make changes.
10. Is a security deposit required?
Yes. A security deposit is required upon arrival. The deposit will be returned after check-out, subject to a property inspection and confirmation that no damage or additional charges have occurred.
During Your Stay
1. When will be the check in and check out time?
Our regular operating hours are from 9:00 AM to 6:00 PM. If you require assistance outside these hours, please contact us in advance.
2. How do I check in to the property?
We provide in-person check-in service. Please arrive at your scheduled check-in time, and our staff will verify your reservation details and assist you with the check-in process.
3. Is luggage storage available?
Depending on availability, luggage storage before check-in or after check-out may be arranged. Please contact us in advance.
4. Are towels, linens, and toiletries provided?
Yes. Fresh towels, bed linens, shampoo, conditioner, body wash, and basic amenities are provided upon your initial check-in.
5. Are there any house rules I should know?
Please respect our neighbors, especially during nighttime hours, and follow all house rules provided before check-in.
6. Is smoking allowed?
No. Smoking is strictly prohibited inside the property.
7. What should I do if I need assistance during my stay?
You may contact us at any time using the contact information provided in your reservation confirmation.
8. Do foreign guests need to provide passport information?
Yes. In accordance with Japanese regulations, non-resident foreign guests are required to provide passport information during the check-in process.
9. Can additional visitors enter the property during my stay?
For security and insurance purposes, only registered guests are permitted to enter or stay at the property unless prior approval has been obtained.
10. What should I do if I accidentally damage something in the property?
Please notify us as soon as possible. We understand that accidents can happen and will work with you to resolve the matter appropriately.